Fraud Case of A Baby Stroller

Here is a real case scenario of a housewife that happened to buy a baby stroller from an online seller on Facebook. 

The stroller was sold in a comparatively cheap price, and seller also offers a friendly service by being responsive towards messages from customers. Apparently, the Facebook page has over thousands of "Likes" too. Hence, the housewife sort of trusted the seller as genuine and proceeded with a full payment.

As the seller promised, the stroller would arrive in a week or two. After weeks of waiting, the stroller still hasn't arrived. At first, the seller claimed it was stucked at the customs, few days later claimed it'll arrive in a couple of days time. After another week passed, still no news from the seller. The buyer then called, texted the seller through Whatsapp and Facebook, yet there is no response at all. The seller still actively updates her Facebook page, reply to other buyers' comments, but solely ignores the housewife's messages. Messages posted on the wall of the Facebook page has also been deleted by the seller. 

The housewife started to sense something isn't going right and asked for a refund. Below are some of the snapshots posted by the buyer from the conversation with the seller.

Part 1: 
Buyer asked for refund, seller threatens that she would delay the refund if buyer continues to spread negative word about her business on Facebook.   

Part 2:

Seller mentioned to release a summon against the buyer for defamation.  

After weeks of disputes, the buyer decided to lodge a report to the Consumer Claims Tribunal by showing all the transaction details, threatening text messages from the seller as proofs. The seller then was intimidated and refunded back the money to the buyer. 

"It is a wise decision for the housewife to raise her case to the ears of the Consumer Claims Tribunal court instead of continuing the disputes with the seller. The seller couldn't sue the housewife for defamation because firstly, the seller isn't a public figure, even though posts were made to rant about the dissatisfaction, however the housewife didn't disclose the name, picture or any direct information about the seller. Those comments were also truths and facts on how the seller has been reacting towards the case. It is important especially being a buyer                                  to fight for our rights when we know we have been scammed."