The above scenario shows that a buyer purchases a box of large fairy house bricks block online for her nephews and niece. The buyer is happy that the product delivers on time and the box is same with the one that displayed online. However, when her nephews and niece did assemble the bricks block, they just realise it is totally different with the one that described online.
The buyer seeks for an exchange of the product but she just realises that there is a term and condition stated “all goods sold are not returnable or exchangeable” under any circumstances. She feels being cheated by the seller.
“It is an offence under Trade Description Act 2011 section 5(1)(a) any person who applies a false trade description to any goods; (b) supplies or offers to supply any goods to which a false trade description is applied shall be liable to a fine not exceeding one hundred thousand ringgit or to imprisonment for a term not exceeding three years or both if such person is not body corporate.
Those terms and conditions that imposed by online traders may not favourable to consumers. The statement that “all goods sold are not returnable or exchangeable” will blind consumers and they are unable to claim any rights in cases of defective goods and unsatisfactory goods. Consumers must aware all the terms and conditions stated on the website before they purchase."
Special credits to:
Online buyer (victim): Teo Geok Cheng (Sukie)
Nephew 1: Lim Yong Han
Nephew 2: Lim Yong Seng
Niece: Lim Shi Ya
Courier staff: Cheah Zi Yik
Photographer: Teo Geok Hong & Cheah Zi Yik
Cartoon effect editor: http://www.cartoonize.net/
Online buyer (victim): Teo Geok Cheng (Sukie)
Nephew 1: Lim Yong Han
Nephew 2: Lim Yong Seng
Niece: Lim Shi Ya
Courier staff: Cheah Zi Yik
Photographer: Teo Geok Hong & Cheah Zi Yik
Cartoon effect editor: http://www.cartoonize.net/
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