Shopee Malaysia - Shopee Guarantee

What is Shopee Malaysia? It is a mobile application platform designed for buyers and sellers to perform business activity safely online.  What is Shopee Guarantee? A function designed by Shopee to protect users from online scams and frauds and mediates the process of buying and selling. It is a secured payment system where payment to seller is hold until buyer has confirmed in receiving the goods.    How Shopee helps? For...

Helpful Tips for Online Shoppers

Verify the legitimacy of website. Check the website's URL see if it involves “scam” or “fraud” in other sources. A slight change in URL are often made to represent as legitimate website. Spend time to do some research of the business if you're unsure about it.     Know who you are dealing with. When you’re dealing with sellers that have little or no selling history, Google search on the image and search for others...

Consumer Protection (Electronic Trade Transactions) Regulations 2012

Consumer Protection (Electronic Trade Transactions) Regulations 2012 is a regulation under Section 150 of the Consumer Protection Act 1999. A person who operates a business for the purpose of supply of goods or services through a website or in an online marketplace, we named it as “Online Seller”. “Online Marketplace” means a website where goods or services are marketed by third parties for the purpose of trade. While “Online Marketplace Operator”...

Case of Online Supplier Fraud

According to The Star online news (2016, September 6), there is a group of students being scammed by an online supplier with a total amount of RM1 million. The online supplier sells the smartphones for this group of students at very cheap price and then these students resell the phone to their friends. One of the victims Natasha said she got to know the supplier through the mobile application WeChat. Natasha said that the products shown to...

Fraud Case of A Baby Stroller

Here is a real case scenario of a housewife that happened to buy a baby stroller from an online seller on Facebook.  The stroller was sold in a comparatively cheap price, and seller also offers a friendly service by being responsive towards messages from customers. Apparently, the Facebook page has over thousands of "Likes" too. Hence, the housewife sort of trusted the seller as genuine and proceeded with a full payment. As the seller...

Legal Protection for Online Shoppers Part2

Consumers need to be protected from unfair trade practices such as the sale of defective products, false advertisement, false description of goods, misleading price and etc. Those consumer protection laws should evolve with the innovation of ICT. Consumer Protection Act 1999 was amended in 2007 to cover electronic commerce transactions. This act protects consumers from misleading and deceptive conduct, unfair trade practices and false...

Legal Protection for Online Shoppers Part1

Have you shopped online before? Are you feeling safe when shopping online? We would like to share some legal information for online shoppers.  Computer Crimes Act 1997 (CCA) addressed offences relating to unauthorised access, unauthorised modifications and wrongful communication. To some extents, CCA protects online shoppers with regard to a security of online payment. As consumers shop online, their personal information is easily...

1st September 2016 - Malaysia's First Special Cyber Court Activated Today

According to The Star online news (2016, September 1), Malaysia's first special cyber court is in operation to handle the increasing number of cyber offences. This cyber court would handle cyber offences such as bank fraud, hacking, defamation, cyber spying, online gambling, document falsification and pornography. Minister in Prime Minister's Department Datuk Seri Azalina Othman said the court is equipped with facilities to function as an e-court...

Types of Online Shopping Fraud - Scenario 2

The above scenario shows that a buyer purchases a box of large fairy house bricks block online for her nephews and niece. The buyer is happy that the product delivers on time and the box is same with the one that displayed online. However, when her nephews and niece did assemble the bricks block, they just realise it is totally different with the one that described online.  The buyer seeks for an exchange...

Types of Online Shopping Fraud - Scenario 1

The above picture illustrates a buyer being scammed online. The seller, who is an online scammer, wished to earn quick money through selling products online. He posted a picture of an ipad, selling at a very cheap price. The girl above in the picture, happened to browse the Internet and her attention was drew at the ipad being sold. She was attracted as the selling price was so much more cheaper than it's being sold elsewhere. Without...

Warning Signs of Online Shopping Fraud

What are the common signs of fraud while shop online? Top 1: A product claimed to offer amazing features, benefits and most of all selling at a unbelievably low price. It sounds too good to be true isn’t it? Are you the type that gets attracted easily by cheap deals? Would you not doubt the quality of product? Top 2: Seller demands payment to be made immediately through wire or electronic funds transfer, or insist buyer...

What is Online Shopping Fraud?

Internet shopping has grown to be common across the globe. Scammers online took the advantage of anonymity to perform fraudulent acts. Online shopping fraud is therefore defined as an act of cheating online involving scammers pretending to be a legitimate seller, either with a fabricated website or posting fake ads on a genuine retailer site. Innocent and less cautious customers are the higher potential victim of such scams. Spend a few minutes...

Have you experienced this???

Receiving goods that are less valuable than advertised?  fake branded products?  Goods significantly different from the original description? Here's a video on Cheap Online Shopping Disasters.  Have you experienced this?  Kindly share your online shopping experience with us. Source: https://www.youtube.com/watch?v=q70qNJ8U2...

Online Fraud Alert

Based on Malaysia Computer Emergency Response Team (MyCERT) statistics, there is total of 3,257 fraud cases reported in the year 2015.  According to a study by Telenor Group (2016), the most common internet scams in Malaysia are 'work from home' fraud (30%), Internet auction scams (22%) and Facebook password hacking (20%). The study also found that 1-in-5 people have fallen for internet auction scam....