Shopee Malaysia - Shopee Guarantee

What is Shopee Malaysia? It is a mobile application platform designed for buyers and sellers to perform business activity safely online.  What is Shopee Guarantee? A function designed by Shopee to protect users from online scams and frauds and mediates the process of buying and selling. It is a secured payment system where payment to seller is hold until buyer has confirmed in receiving the goods.    How Shopee helps? For...

Helpful Tips for Online Shoppers

Verify the legitimacy of website. Check the website's URL see if it involves “scam” or “fraud” in other sources. A slight change in URL are often made to represent as legitimate website. Spend time to do some research of the business if you're unsure about it.     Know who you are dealing with. When you’re dealing with sellers that have little or no selling history, Google search on the image and search for others...

Consumer Protection (Electronic Trade Transactions) Regulations 2012

Consumer Protection (Electronic Trade Transactions) Regulations 2012 is a regulation under Section 150 of the Consumer Protection Act 1999. A person who operates a business for the purpose of supply of goods or services through a website or in an online marketplace, we named it as “Online Seller”. “Online Marketplace” means a website where goods or services are marketed by third parties for the purpose of trade. While “Online Marketplace Operator”...

Case of Online Supplier Fraud

According to The Star online news (2016, September 6), there is a group of students being scammed by an online supplier with a total amount of RM1 million. The online supplier sells the smartphones for this group of students at very cheap price and then these students resell the phone to their friends. One of the victims Natasha said she got to know the supplier through the mobile application WeChat. Natasha said that the products shown to...

Fraud Case of A Baby Stroller

Here is a real case scenario of a housewife that happened to buy a baby stroller from an online seller on Facebook.  The stroller was sold in a comparatively cheap price, and seller also offers a friendly service by being responsive towards messages from customers. Apparently, the Facebook page has over thousands of "Likes" too. Hence, the housewife sort of trusted the seller as genuine and proceeded with a full payment. As the seller...

Legal Protection for Online Shoppers Part2

Consumers need to be protected from unfair trade practices such as the sale of defective products, false advertisement, false description of goods, misleading price and etc. Those consumer protection laws should evolve with the innovation of ICT. Consumer Protection Act 1999 was amended in 2007 to cover electronic commerce transactions. This act protects consumers from misleading and deceptive conduct, unfair trade practices and false...

Legal Protection for Online Shoppers Part1

Have you shopped online before? Are you feeling safe when shopping online? We would like to share some legal information for online shoppers.  Computer Crimes Act 1997 (CCA) addressed offences relating to unauthorised access, unauthorised modifications and wrongful communication. To some extents, CCA protects online shoppers with regard to a security of online payment. As consumers shop online, their personal information is easily...